Help
What Digicel products and services can I order online?
You can order cell phones, data devices and prepaid SIM cards with data plans.
I want to buy a new Digicel prepaid sim
Yes you can purchase a new SIM card online
I want to buy a new Digicel postpaid sim
You can begin your order online, however postpaid transactions can only be completed at the store.
I want to switch to Digicel from my existing provider
Once you submit your request to PORT online. A sales member will contact you within 48hrs to complete your port request.
Can I convert my Digicel prepaid to postpaid and vice versa?
You can begin your order online, however postpaid transactions can only be completed at the store. Postpaid to prepaid conversions can only be done at a store.
As a new Digicel customer, can I bring my own phone or tablet and connect it to the Digicel LTE network?
Yes you can bring your own device as long as your phone/device operate on our frequency band. 3G-HSPDA 850/1900 & 4G-B2,B4,B28
As an existing Digicel customer how can I upgrade my smartphone?
You can purchase any device from our website.
What are the payment options available?
Credit Card and Visa Debit card payments are accepted online.
What documents are required for purchasing a new prepaid sim?
You will only need a valid form of identification to purchase a SIM online
What documents are required for purchasing a new postpaid sim?
You will need a valid form of identification and a proof of address. This can be a utility bill in your name or a bank statement. If you do not have a utility bill in your name, you will require a utility bill for your residence and a letter from that person that utility bill is registered to permitting you to use that address.
What is the Cancellation Policy
Orders for cell phones only can be cancelled at anytime once not delivered or picked up. Orders where a prpaid SIM card was bundled may not be cancelled and a refund would need to be requested
What are the steps to be followed to cancel my order?
Please login, select your order and click the cancel button
How long will it take to receive my refund after cancellation?
Refund times vary based on your bank and card type
What are the different delivery options available?
Standard delivery exist and can take up to 72 hrs
What are the delivery charges?
Standard delivery is $25 and can go up to $50 depending on the quantity of devices ordered
How long will the delivery take?
Delivery can take up to72hrs
Why should I opt for store pickup?
Store pickup is recommended if you would like to pay with cash or debit
From which stores is store pick up available?
Store pickup is only available at selected stores listed on our site
For which products or services are verification documents required?
Verification documents are required for all SIM purchases
What should I do if I miss my delivery?
If you miss your delivery you can conact support for a store pick up option
How can I track my order?
Tracking number and status will be available on your account
Will all the products be shipped out together?
Yes orders made the same day will be shipped together
Which locations do you deliver to?
All locations that TTPOST deliver to. These locations can be found on their website.
Will I have to be personally present to receive my order?
Yes. However if authorised, someone can collect on your behalf at the delvery location.
Can I change my delivery address or mobile number once the order has been placed?
Sure however the order will goo to the adress listed at the time the order was placed.
What are the various statuses an order can have?
- Processing
- Shipped
- Delivered
Who can pick up my order from store?
The purchaser can pick up at the store once ID is presented. Or someone with the purchaser's ID and an authorization letter
Can I pick up my order from store at any time?
Your order will only be available for pick up and the requested store when your order was processed. Please note the opening and closing hours of the store.
I placed my online order for delivery but have not received any shipping update
Please allow 24hrs before an update is posted. You can also email trinidaddistribution@digicelgroup.com for an update.
